Customer Care

Shopping

You may order jewelry online in our online shop or through one of our private jewelry parties.

Online orders are made through our online shopping cart with payment options provided by PayPal including credit cards, debit cards, bank cards, and your PayPal account. Credit cards accepted include Visa, MasterCard, American Express, and Discover Card. Payment information is made via a secure server.

Checkout Process

You will begin your check out process by selecting the Go to Check Out button. You will need to create your user account at Eclectic Jewelry Box before you go to PayPal. Returning users must log in before going to PayPal. User accounts are required for all customers but do not include your credit card information. We use this information for shipping your order and resolving any problems with an order.

Once you've created your user account, you'll go to PayPal, logging into your account there and following the steps PayPal requires to make payment. Once you've finished, you will be returned to the Eclectic Jewelry Box to finish your checkout process and confirm your order. While at PayPal you have the option to cancel your order and return to our website without activating payment. Your order will not be processed until you complete the PayPal payment steps and confirm your order at the Eclectic Jewelry Box site.

We process orders in 1-3 business days.

Shipping

All items are shipped in an appropriate floral themed gift box and wrapped securely to prevent damage. We ship through the United States Postal Service using Priority Mail with Signature Confirmation. Signature Confirmation guarantees that your jewelry order arrives to you and only you. Package tracking information will be emailed to you.

Returns/Exchanges/Repairs

You must notify us of a damaged shipment within 7 days of receiving your package. Please call 703-436-7650 for expedited service in returning the item and receiving a refund or replacement item. We will pay shipping on all items that arrive damaged.

You may return any item within 30 days of receiving your package. Eclectic Jewelry Box is not responsible for shipping charges. You will be refunded only the actual price of the item you return. Return shipping is at your expense as well.

We do offer repair services on any of our pieces of jewelry. Please contact us for a repair estimate.

Privacy Policy

We collect personal information in order to fulfill your orders. We do not sell this information or add you to a newsletter or other mailing list without your express permission.

Our newsletter requires that you select the sign up checkbox to be added to this list. Each newsletter includes instructions for having your name removed from our mailing list.

Contact Us

Eclectic Jewelry Box
27 Dawson Dr
Fredericksburg, VA 22405

Email: info@eclecticjewelrybox.com

Phone: 703-436-7650